This Privacy Policy explains how Gaviso Digital Marketing (“Kinetic Cloud”, “we”, “us”) collects, uses, and safeguards personal data when you use our website and Services. We act as the data controller for the personal data described here. We are committed to handling your data in line with applicable data-protection laws, including the EU/UK General Data Protection Regulation (GDPR) where it applies.
1. Data we collect
- Account & billing data — name, email, company, and payment details you provide when you register or purchase a plan (payment card data is processed by our billing provider, not stored by us).
- Service data — information needed to provision and operate your hosting, including domains, server logs, and support requests.
- Usage & technical data — IP address, browser and device information, and pages visited, collected via server logs and (if enabled) privacy-friendly analytics.
- Communications — the content of messages you send us via forms, email, or support.
2. How we use your data
- To provide, maintain, secure, and improve the Services;
- To process payments, send invoices, and manage your subscription;
- To provide support and respond to your enquiries;
- To detect, prevent, and address abuse, fraud, and security issues;
- To comply with legal obligations.
3. Legal bases (where GDPR applies)
We rely on: performance of a contract (to provide the Services you request); legitimate interests (to secure and improve the Services and prevent abuse); consent (for optional communications or non-essential cookies, where required); and legal obligation (for tax, accounting, and compliance).
4. Subprocessors
We share personal data with trusted providers who process it on our behalf to deliver the Services. This representative list should be confirmed and kept current:
- Hetzner Online GmbH — hosting infrastructure (Germany, EU).
- DigitalOcean LLC — hosting infrastructure (United States).
- Upmind — billing and subscription management.
- ThriveDesk — customer support.
- Mailbaby — transactional email delivery.
We do not sell your personal data.
5. International transfers
Your data may be processed in the EU and the United States. Where data leaves the EU/UK, we rely on appropriate safeguards such as Standard Contractual Clauses with the relevant provider.
6. Retention
We keep personal data only as long as needed to provide the Services and to meet legal, tax, and accounting obligations, after which it is deleted or anonymized. Backups are retained for the period described for your plan.
7. Your rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data;
- Restrict or object to certain processing;
- Receive a portable copy of your data;
- Withdraw consent at any time; and
- Lodge a complaint with your local data-protection supervisory authority.
To exercise these rights, contact help@gaviso.agency.
For California residents (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, and share;
- The right to delete personal information we have collected;
- The right to correct inaccurate personal information;
- The right to opt out of the sale or sharing of personal information;
- The right to limit the use of sensitive personal information; and
- The right not to be discriminated against for exercising these rights.
We do not sell or share personal information for cross-context behavioral advertising.To exercise your California privacy rights, emailhelp@gaviso.agency with the subject line “California Privacy Request.”
8. Cookies
We use essential cookies required to operate the site. If we add analytics or non-essential cookies, we will request consent where required and describe them here.
9. Security
We use technical and organizational measures — including encryption in transit, access controls, firewalls, and monitoring — to protect personal data. No method of transmission or storage is completely secure, but we work to protect your data and to notify you of material breaches as required by law.
10. Contact
Questions or requests regarding this policy can be sent tohelp@gaviso.agency.Gaviso Digital Marketing, 10250 Constellation Blvd., Ste 2300, Los Angeles, California 90067, USA.