We want you to be confident choosing Kinetic Cloud. This Refund Policy explains when refunds are available. It forms part of our Terms of Service.
Money-back guarantee
New hosting plans include a 14-day money-back guarantee. If you are not satisfied, request a refund within 14 days of your initial purchase and we will refund your plan fee, subject to the exclusions below.
What’s covered
- The recurring plan fee for your first billing term on a new subscription.
What’s not covered
- Renewals — payments for renewal terms after the first are non-refundable. Cancel before renewal to avoid the next charge.
- Domain registrations & transfers — non-refundable once registered or transferred, as these are billed by third-party registries.
- Add-ons and one-time services — such as paid migrations or custom work already performed.
- Accounts terminated for violations of our Acceptable Use Policy.
Annual plans
Annual plans are covered by the same 14-day guarantee. After that window, annual fees are non-refundable and are not pro-rated, though you may cancel at any time to prevent renewal.
How to request a refund
Email help@gaviso.agency from the address on your account with your request. Eligible refunds are issued to your original payment method, typically within 5–10 business days.